I did not receive an email after my application, what now?

If you did not receive your confirmation email after applying, then please check your SPAM folder and privacy settings in your email account.

Make sure that you enter the correct email address when applying. We also suggest you add an alternative email to ensure your visa will be delivered.

If you can not still find it, please contact our 24h support center via chat, hotline number or email as below.


For any assistance, please call 24h professional support center below or send an email to support@etaconsulate.com

- Hotline:

United States United States: +1 315 277 2299

United Kingdom United Kingdom: +44 161 298 3979

Australia Australia: +61 7 3102 3979

South Africa South Africa: +273 1 813 5274

Hong Kong Hong Kong: +852 8191 5898